Frequently Asked Questions

"Discover TicketExchange: Your Trusted Secondary Ticket Marketplace

Experience authentic event ticketing with TicketExchange. We're your reliable platform for buying and selling tickets to a wide range of events, from concerts to sports and more. As a partner of the largest event ticket network, we guarantee 100% authenticity and offer a money-back guarantee for peace of mind.

Safety and Security: Your Priority and Ours

At TicketExchange, security is paramount. We prioritize your safety by partnering with specialized agencies for sensitive ticket processes. Our dedicated servers ensure the highest level of web server security, safeguarding your device from potential threats. Feel confident in your ticket search and purchase – we've got your back.

Privacy Policy: Transparency and Trust

Our privacy policy adheres to the highest industry standards, addressing all your concerns comprehensively. Take a moment to explore our Privacy Policy on a separate page for a clear understanding of how we protect your information.

Unmatched Ticket Guarantee

Expect the best from TicketExchange. Our 100% Money-Back Guarantee ensures:
- Timely delivery of your tickets before the event
- The exact tickets you ordered or even better seats
- Total ticket refund for cancelled events

Explore a Diverse Range of Events

From concerts and sports to theatre and festivals, TicketExchange covers it all. We offer Preseason, Season, Postseason, home games, and championships such as the Super Bowl and Stanley Cup. If it requires an entry pass or ticket, we have you covered.

Trustworthy Seller Network

TicketExchange connects buyers and sellers, including ticket brokers, firms, and individual fans. We ensure that every ticket listed on our platform is authentic and valid for entry, maintaining a thriving marketplace for fans.

Customer Support Always Available

Contact our customer service team from 7 a.m. to 1 a.m., seven days a week, even on holidays. We're here to address your inquiries, assist with orders, and provide personalized support. Reach us at (866)459-9233 or

Shipping Excellence

We utilize FedEx for efficient and secure ticket shipping. Expect safe and trackable delivery to ensure your tickets reach you on time.

Signature Requirements

In most cases, FedEx delivery requires a signature. If you need an alternative arrangement, contact the seller directly to waive the signature requirement.

Our Disclaimer:

- We're a resale marketplace, not a ticket seller.
- Prices are determined by third-party sellers and may exceed face value.
- isn't affiliated with venues, teams, performers, or box offices.
- Team names, logos, and designs belong to their respective trademark owners.

Experience – Where Authenticity Meets Exceptional Service."